Government Cracks Down on Online Fake Reviews

In response to a surge in complaints regarding online fake reviews, the Department of Consumer Affairs in India is taking action. With e-commerce grievances rising to 44% of total complaints, the government is concerned about consumer trust and informed decision-making. A stakeholder consultation led by Secretary Nidhi Khare highlighted the need for quality control measures. Major platforms like Google and Amazon attended, endorsing the move towards a quality control order ensuring genuine reviews. Additionally, the government is addressing banking fraud calls, drafting guidelines for regulation.

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