
UPI Growth Soars, But Cash Use Rises Too
The digital payments revolution in India truly took off during the Covid-19 lockdown, with UPI leading the way. From just 2.23 billion transactions in December 2020, UPI skyrocketed to 16.73 billion by December 2024, marking a staggering growth of over 651%. Despite this, cash usage has increased, and many people still lack familiarity with digital payments. While UPI has introduced innovative features, the Reserve Bank of India's plans for a competing entity have stalled. Concerns about UPI's sustainability grow as providers struggle with a zero fee model. Government incentives alone may not be sufficient to ensure the ecosystem’s long-term success.