A consumer court in Karnataka ruled in favor of a woman who did not receive her momos order placed through Zomato, ordering the food delivery app to pay her Rs 60,000 in compensation for the inconvenience and mental agony caused.
Despite receiving a delivery confirmation, the woman never received her order and Zomato failed to address the issue for months, leading the court to find Zomato deficient in service and liable for the customer's distress. This ruling highlights the responsibility of food delivery platforms to provide efficient and reliable service to their customers and the legal consequences of failing to do so.