
Shocking Toll Errors: 12.55 Lakh Refunds Issued!
Have you ever been charged twice while passing through a toll plaza? In 2024, this happened in 12.55 lakh cases in India, leading to refunds due to incorrect toll deductions. Errors include double charges, duplicate transactions, and even charging vehicles that haven’t traveled on highways. The National Payment Corporation of India (NPCI) reported these issues, prompting penalties exceeding Rs. 2 crore on toll agencies for incorrect fees. To tackle this, the National Highways Authority of India (NHAI) has debarred 14 agencies for irregularities and imposed fines to ensure fair toll collection practices.