
UPI Growth: Is India's Digital Payment Future at Risk?
Digital payments in India surged during the Covid-19 lockdown, with UPI transactions skyrocketing from 2.23 billion in 2020 to 16.73 billion by 2024. While UPI has made transactions easier, concerns have arisen about its sustainability, as merchants are pushing for fees due to the zero charge policy. Cash usage unexpectedly remains high, even with more digital options available. Issues like the slow adoption of digital payments among adults and the stagnant growth of UPI highlight challenges in the ecosystem. Innovations exist, but the sector needs a robust business model to thrive, raising questions about the future of digital payments in India.