Zomato CEO Deepinder Goyal faced a surprising challenge when he was denied entry to Ambience Mall in Gurgaon while delivering food dressed as a delivery agent. Goyal, wearing the Zomato uniform, was trying to understand the daily struggles of his employees. He was asked to use the stairs and delivery agents were seen sitting on the floor, waiting. After Goyal shared the experience in a video, Ambience Mall's owner responded, promising a dedicated food pickup point for delivery agents and faster delivery solutions.